Laboratory Systems

Complaints

Please contact us immediately should you have a complaint or a warranty claim. You may submit all faults to us within the warranty period. We would be grateful if you would use our contact form to enable us to professionally deal with your concern.

Our Service team will respond as quickly as possible to your enquiry and aim to find a prompt and satisfactory resolution. Please provide us with the opportunity to rectify your complaint. Please discuss and agree upon all enquiries, including any gestures of goodwill, with our Complaints team. We wish to foster lasting and long-term business relationships and therefore customer satisfaction is an absolute priority for us.

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